Expert Virtual Assistant Services for Therapists and Psychologists
At Psych VA, we specialise in providing virtual assistant services tailored to psychologists, therapists, and clinic owners. From managing day-to-day administrative tasks such as onboarding new clients, handling patient enquiries, and processing invoicing, to offering personalised support when you need it most — we’ve got you covered.
Consulting Services for Streamlined Operations
If you’re looking to digitalise your systems, optimise your workflows, or need assistance configuring your practice management system, our consulting service is here to help. We work with you to streamline processes, so you can focus on what truly matters — your clients.
A One-Stop Shop for Therapy Resources
We offer a comprehensive range of essential resources for clinic owners, including therapy legal contracts, email templates, standard administrative processes, and clinical continuity plans (clinical wills). Everything you need to run your practice smoothly, all in one place.
Our Passion is Helping You Achieve Your Goals
We are passionate about supporting clinic owners and healthcare professionals in achieving their business goals. By taking care of the administrative tasks, we give you back the time and freedom to focus on growing your practice and helping your clients.
Our Commitment to Excellence
At Psych VA, we are committed to providing high-quality services with integrity. We prioritise the security of your data and always operate with professionalism and transparency.
Subscribe to get the latest news from us
Director
Virtual Assistant
Emma is a highly experienced Virtual Assistant with over 20 years in administration, having worked across both large corporations and smaller businesses. Her extensive background has equipped her with a deep understanding of various systems and procedures, making her a versatile and reliable support for her clients.
Specialising in the health sector, Emma works with multiple clients, bringing a strong knowledge of industry-specific needs and challenges. She is proficient in using tools like WriteUpp, Xero, and QuickBooks, and is also AML registered, ensuring compliance and efficiency in financial processes.
Virtual Assistant
With over 15 years of combined experience in healthcare and administration, Gemma brings a unique blend of expertise to Psych VA. Her journey spans from financial services to frontline healthcare, encompassing roles as a qualified dental nurse, podiatrist, and, most recently, a medical doctor.
Gemma’s background as a healthcare professional instills in her the value of compassion and empathy. Having worked with diverse individuals, including vulnerable populations, she prides herself on her exceptional communication skills and caring demeanor.
Her extensive tenure in both NHS and private healthcare settings has equipped her with a deep understanding of various healthcare computer systems and adeptness in medical administrative tasks. Gemma excels in managing sensitive matters with discretion and professionalism, handling confidential information with utmost care on a daily basis.
Gemma’s unique perspective, forged through her dual roles in administration and healthcare, enables her to ensure the seamless operation of healthcare services. At Psych VA, Gemma’s commitment to efficiency and her compassionate approach make her an invaluable asset to our team and clients alike.
Virtual Assistant
Emma is a highly skilled Virtual Assistant and qualified Bookkeeper (MICB) with over 14 years of experience in the health sector. Alongside her bookkeeping expertise, Emma is also a certified Dental Nurse and holds additional qualifications in Business Administration, Personal Assistance, Customer Service, and Leadership & Management. Her comprehensive training includes a Level 2 Certificate in Bookkeeping and a Level 3 Certificate in Bookkeeping and Accounts, both achieved with Distinction and Honours.
Emma works with several clients in the health sector, bringing a deep understanding of industry-specific needs. She is proficient in using various accounting software packages, including Xero, and is AML registered, ensuring compliance and accuracy in financial processes.
Virtual Assistant
Saphia is a versatile Virtual Assistant specialising in the Health and Education sectors, with a strong background in administrative support, project management, research, and writing. As an HCPC-registered Music Therapist, she brings extensive experience from working within multidisciplinary teams in both health and educational settings.
Saphia’s deep industry knowledge spans clinical assessments, interventions, case management, and medico-legal cases. Her first-hand experience in these areas allows her to offer tailored support, drawing on her therapeutic skills to build collaborative relationships and provide comprehensive assistance to her clients.
Virtual Assistant
Ashleigh has over 21 year’s experience and a proven track record of providing effective Administration and Business support, latterly working for a professional body in the counselling and psychotherapy sector prior to becoming a Virtual Assistant.
Ashleigh is a qualified Cognitive Behavioural Therapist and Couples Counsellor with her own part-time private practice and as such has first hand experience in, and a strong understanding of the sector. Ashleigh possesses excellent communication skills allowing her to successfully build relationships with clients and support their needs.
Virtual Assistant
Meet Hannah, an experienced professional with a robust background in healthcare administration and business analysis. Prior to her current role, Hannah honed her skills in the day-to-day management of private and NHS medical practices, supporting five consultants across orthopedics, general surgery, and gynecology in various hospitals.
Her experience extends to roles as a Transformation Business Analyst and Service Manager in the NHS, where she played pivotal roles in driving organisational change and optimising service delivery.
Building on this foundation, since 2019 Hannah has transitioned into her current role as a trusted practice manager and virtual assistant for psychologists and therapists. Her wealth of experience in healthcare administration, coupled with her expertise in business analysis, equips her to handle diverse challenges with precision and effectiveness.
Currently, Hannah is a VA for multiple healthcare clients, offering a range of services tailored to their needs. From basic invoicing and account reconciliation to comprehensive diary management and client inquiries, she ensures smooth operations across the board. Her expertise extends to IT system management, website administration, associate coordination, and the development of essential policies and SOPs.
Hannah is a user of multiple including Writeupp, Cliniko, Xero, Freeagent, Kajabi, Wordpress, Canva, Airtable, Campaign Monitor, Mailchimp, GoCardless, Stripe, and Asana.
Virtual Assistant
Sam is a dedicated Virtual Assistant specialising in administrative support, diary management, and email handling. With a strong management background as a Company Director for 13 years, Sam brings a wealth of experience and strategic insight to her clients. She is also AAT Level 2 qualified, adding a solid foundation in accounting and financial management to her skill set.
Sam has extensive experience in the healthcare sector, particularly in emotional well-being, giving her a deep understanding of the industry’s unique needs. She is proficient in using WriteUpp, Xero, and Sage, enabling her to streamline processes and provide comprehensive support.
Virtual Assistant
Marie is an experienced Virtual Assistant with over 11 years in the Health and Wellness sector, providing tailored support to multiple healthcare clients. Her expertise spans diary and inbox management, invoicing, team onboarding, website maintenance, and clinic administration. She also has in-depth knowledge of Healthcode, ensuring smooth financial processes for her clients.
Marie is known for modernising clinic operations, streamlining systems, and implementing efficient workflows that save time and enhance productivity. Whether integrating new software or optimising existing tools, she ensures clinics run seamlessly.
With experience in both large FTSE 100 corporations and smaller businesses, Marie has a deep understanding of business operations and quickly adapts to various systems and processes. She is dependable, proactive, and committed to delivering a high-quality, personable service.
Marie is proficient in a wide range of software, including Airtable, Canva, FreeAgent, Google Workspace, Jane App, Mailchimp, Stripe, WordPress, WriteUpp, Xero, and Xodo.
Virtual Assistant
With two decades of experience as an Executive Assistant, Victoria has spent the past four years as a self-employed Virtual Assistant, supporting clients across various sectors, including governing bodies, charities, finance, and diversity and inclusion-focused businesses.
Victoria’s expertise lies in proactive diary management, coordinating complex business travel, and decluttering chaotic inboxes. She thrives on helping people get organised and takes pride in bringing order to even the busiest schedules.
Before becoming a VA, Victoria spent 13 years at one of the Big Four accountancy firms, where she worked closely with partners and directors. Colleagues and clients alike have praised her for her efficiency, charm, and positive energy, all of which contribute to her ability to provide exceptional support.
Outside of work, Victoria enjoys time at the beach and exploring the countryside with her family and her Cockapoo, Rocky. Having moved from London to East Sussex during the COVID-19 pandemic, she now fully embraces her new, laid-back lifestyle.
Virtual Assistant
Stef is a virtual assistant and trainee counsellor & psychotherapist with a wealth of admin experience spanning 20 years. Drawing on a varied background in media, advertising, education, and local authority roles has equipped her with strong organisational and digital administrative abilities. Stef supports coaches, counsellors and therapists and has VA experience in marketing and communications. With the insight and knowledge gained through her own counselling and psychotherapy training and her experience working with neurodiverse individuals (ADHD & ASD), Stef is committed to providing tailored VA services that align with her clients’ unique needs. She is honest, reliable, detail-oriented, and proactive in delivering a professional and friendly service. Stef provides a range of VA services, including diary & email management, client liaison, invoice processing, social media management, content creation, website updates and research. Stef is experienced in using WordPress, Squarespace, Canva, FreeAgent, Trello, Asana, Notion, Google Workspace and MS Office 365 systems to name a few.
Virtual Assistant
With over 15 years of experience across the NHS, private, primary, and secondary healthcare sectors, Kelly brings a wealth of knowledge and invaluable skills in medical systems and processes. Her career has encompassed both front-line patient interaction and behind-the-scenes operations, collaborating with clinicians, patients, and external providers across a range of specialities.
Kelly specialises in clinical transcription, medical administration, personal assistance, clinic coordination, and customer service. She thrives in fast-paced environments, excelling in organisation, efficiency, and diary management.
Recently, Kelly was part of a team supporting consultants in Histopathology, a dynamic and multifaceted field. This role has further developed her expertise and enhanced her ability to navigate complex healthcare environments.
Outside of work, Kelly has a personal passion for neurodiversity and a strong understanding of ASD and ADHD. She enjoys spending time with her family and their lively cocker spaniel puppy, Cole.
Virtual Assistant
Megan is an experienced Virtual Assistant with a strong background in private healthcare administration. She has worked as a PA to an Implantologist and a Principal Orthodontist in private dental practices, as well as undertaking receptionist and practice coordination duties. Her expertise lies in client relations, appointment coordination, and ensuring a seamless patient journey, particularly for those who experience anxiety around treatment.
Empathy and discretion are at the heart of Megan’s approach. She understands the importance of clear, compassionate communication, ensuring every interaction is handled with professionalism and care. Client confidentiality is paramount, and she takes pride in delivering a personal touch that reassures and supports patients throughout their experience.
Beyond healthcare, Megan has also worked as a debt collection agent for a nationwide building society, where she developed strong skills in managing sensitive conversations with patience, active listening, and a solutions-focused approach.
Megan now applies her wealth of experience to providing high-level administrative support, client communication, and operational efficiency. She thrives in structured admin roles, excels in empathetic client interactions, and manages sensitive tasks with professionalism.
Virtual Assistant
Rhianna is a skilled Virtual Assistant with a strong background in healthcare administration, having worked in Bupa health clinics and a women’s health charity. She specialises in patient coordination, scheduling, and administrative processes, providing invaluable support to healthcare professionals and businesses.
With a deep understanding of the health and wellness sector, Rhianna ensures seamless client communication, efficient data management, and smooth operational workflows. She is highly experienced in handling sensitive information with discretion and maintaining compliance with GDPR and healthcare confidentiality standards.
Rhianna is proficient in clinic management systems, invoicing platforms, and digital tools, helping her clients streamline processes so they can focus on delivering care while she manages the details.
Outside of work, Rhianna enjoys spending time in nature with her family, travelling, and listening to podcasts.
Virtual Assistant Services
