Expert Virtual Assistant Services for Therapists and Psychologists
At Psych VA, we specialise in providing virtual assistant services tailored to psychologists, therapists, and clinic owners. From managing day-to-day administrative tasks such as onboarding new clients, handling patient enquiries, and processing invoicing, to offering personalised support when you need it most — we’ve got you covered.
Consulting Services for Streamlined Operations
If you’re looking to digitalise your systems, optimise your workflows, or need assistance configuring your practice management system, our consulting service is here to help. We work with you to streamline processes, so you can focus on what truly matters — your clients.
A One-Stop Shop for Therapy Resources
We offer a comprehensive range of essential resources for clinic owners, including therapy legal contracts, email templates, standard administrative processes, and clinical continuity plans (clinical wills). Everything you need to run your practice smoothly, all in one place.
Our Passion is Helping You Achieve Your Goals
We are passionate about supporting clinic owners and healthcare professionals in achieving their business goals. By taking care of the administrative tasks, we give you back the time and freedom to focus on growing your practice and helping your clients.
Our Commitment to Excellence
At Psych VA, we are committed to providing high-quality services with integrity. We prioritise the security of your data and always operate with professionalism and transparency.
Director
Client Services
Lisa is Client Services Virtual Assistant to the Director of Psych VA. She brings a unique mix of creativity, practical know-how and warmth to her role. Her background includes everything from professional ballet to running an award-winning franchise with over 20 franchisees and more than 400 team members across the UK.
As a business owner herself, Lisa understands what it takes to build something from the ground up. She has supported a wide range of professionals including yoga instructors, nutritionists and private club owners to organise their businesses and run things more smoothly behind the scenes.
In 2020, Lisa retrained as an ICF certified coach and also qualified in NLP and EFT. These skills complement her business background and bring an added depth to how she supports others. She is passionate about great service, creating positive experiences and making sure both clients and team members feel valued.
Lisa is a calm and capable presence who likes to get stuck in. She has a natural ability to build relationships, spot where things can be improved and make sure everything runs efficiently. Her approach is thoughtful and proactive, always aiming to go above and beyond.
Outside of work, Lisa lives with her husband, daughter, two golden retrievers, a spoilt cat and four chickens. Her happy place is in the garden or out on a countryside walk.
Virtual Assistant
With over 15 years of combined experience in healthcare and administration, Gemma brings a unique blend of expertise to Psych VA. Her journey spans from financial services to frontline healthcare, encompassing roles as a qualified dental nurse, podiatrist, and, most recently, a medical doctor.
Gemma’s background as a healthcare professional instills in her the value of compassion and empathy. Having worked with diverse individuals, including vulnerable populations, she prides herself on her exceptional communication skills and caring demeanor.
Her extensive tenure in both NHS and private healthcare settings has equipped her with a deep understanding of various healthcare computer systems and adeptness in medical administrative tasks. Gemma excels in managing sensitive matters with discretion and professionalism, handling confidential information with utmost care on a daily basis.
Gemma’s unique perspective, forged through her dual roles in administration and healthcare, enables her to ensure the seamless operation of healthcare services. At Psych VA, Gemma’s commitment to efficiency and her compassionate approach make her an invaluable asset to our team and clients alike.
Virtual Assistant
Emma is a highly skilled Virtual Assistant and qualified Bookkeeper (MICB) with over 14 years of experience in the health sector. Alongside her bookkeeping expertise, Emma is also a certified Dental Nurse and holds additional qualifications in Business Administration, Personal Assistance, Customer Service, and Leadership & Management. Her comprehensive training includes a Level 2 Certificate in Bookkeeping and a Level 3 Certificate in Bookkeeping and Accounts, both achieved with Distinction and Honours.
Emma works with several clients in the health sector, bringing a deep understanding of industry-specific needs. She is proficient in using various accounting software packages, including Xero, and is AML registered, ensuring compliance and accuracy in financial processes.
Virtual Assistant
Saphia is a versatile Virtual Assistant specialising in the Health and Education sectors, with a strong background in administrative support, project management, research, and writing. As an HCPC-registered Music Therapist, she brings extensive experience from working within multidisciplinary teams in both health and educational settings.
Saphia’s deep industry knowledge spans clinical assessments, interventions, case management, and medico-legal cases. Her first-hand experience in these areas allows her to offer tailored support, drawing on her therapeutic skills to build collaborative relationships and provide comprehensive assistance to her clients.
Virtual Assistant
Stef is a virtual assistant and trainee counsellor & psychotherapist with a wealth of admin experience spanning 20 years. Drawing on a varied background in media, advertising, education, and local authority roles has equipped her with strong organisational and digital administrative abilities. Stef supports coaches, counsellors and therapists and has VA experience in marketing and communications. With the insight and knowledge gained through her own counselling and psychotherapy training and her experience working with neurodiverse individuals (ADHD & ASD), Stef is committed to providing tailored VA services that align with her clients’ unique needs. She is honest, reliable, detail-oriented, and proactive in delivering a professional and friendly service. Stef provides a range of VA services, including diary & email management, client liaison, invoice processing, social media management, content creation, website updates and research. Stef is experienced in using WordPress, Squarespace, Canva, FreeAgent, Trello, Asana, Notion, Google Workspace and MS Office 365 systems to name a few.
Virtual Assistant
Sam is a dedicated Virtual Assistant specialising in administrative support, diary management, and email handling. With a strong management background as a Company Director for 13 years, Sam brings a wealth of experience and strategic insight to her clients. She is also AAT Level 2 qualified, adding a solid foundation in accounting and financial management to her skill set.
Sam has extensive experience in the healthcare sector, particularly in emotional well-being, giving her a deep understanding of the industry’s unique needs. She is proficient in using WriteUpp, Xero, and Sage, enabling her to streamline processes and provide comprehensive support.
Virtual Assistant
Emma is a highly experienced Virtual Assistant with over 20 years in administration, having worked across both large corporations and smaller businesses. Her extensive background has equipped her with a deep understanding of various systems and procedures, making her a versatile and reliable support for her clients.
Specialising in the health sector, Emma works with multiple clients, bringing a strong knowledge of industry-specific needs and challenges. She is proficient in using tools like WriteUpp, Xero, and QuickBooks, and is also AML registered, ensuring compliance and efficiency in financial processes.
Virtual Assistant
Megan is an experienced Virtual Assistant with a strong background in private healthcare administration. She has worked as a PA to an Implantologist and a Principal Orthodontist in private dental practices, as well as undertaking receptionist and practice coordination duties. Her expertise lies in client relations, appointment coordination, and ensuring a seamless patient journey, particularly for those who experience anxiety around treatment.
Empathy and discretion are at the heart of Megan’s approach. She understands the importance of clear, compassionate communication, ensuring every interaction is handled with professionalism and care. Client confidentiality is paramount, and she takes pride in delivering a personal touch that reassures and supports patients throughout their experience.
Beyond healthcare, Megan has also worked as a debt collection agent for a nationwide building society, where she developed strong skills in managing sensitive conversations with patience, active listening, and a solutions-focused approach.
Megan now applies her wealth of experience to providing high-level administrative support, client communication, and operational efficiency. She thrives in structured admin roles, excels in empathetic client interactions, and manages sensitive tasks with professionalism.
Virtual Assistant
Aimee is an experienced Virtual Assistant with over 20 years supporting mental health professionals, psychologists, and clinic directors across NHS, local government, and private practice. She manages complex administrative workflows with warmth, clarity, and professionalism.
Confident with Google Workspace, Dropbox, Mailchimp, QuickBooks, Eventbrite, WriteUpp, and other practice management tools, Aimee handles diary and inbox management, client onboarding, invoicing, record keeping, and event coordination. She also supports marketing admin, presentations, and board-level reporting.
With a background in safeguarding and mental health services, Aimee communicates with empathy and discretion, liaising sensitively with families, legal professionals, and clinical teams. She brings a calm, reliable, and proactive approach to supporting busy mental health professionals.
